logo ISO 20 121

The World Trade Center Marseille Provence
is certified ISO 20121

The World Trade Center Marseille Provence, certified ISO 20 121, is integrating sustainable development into its operations as part of a continuous improvement approach to responsible event management practices.

Our General Manager Benoit Vincent has signed the WTCMP’s sustainable development policy to affirm its leadership in this area.

The WTCMP’s commitment is rooted in a global reflection on the future of the events business and the need to rethink habits, in particular to reduce the environmental impact of these activities.

Then, societal and economic issues naturally came to the fore, as CSR must be an absolute priority in event design. Ensuring that all stakeholders in professional events (venues, agencies, caterers, customers, etc.) are aware of their impact and footprint on the environment.

This involves waste management, social relations, the local, circular or solidarity economy, and many other actions that we will endeavor to implement in the years to come.

Our CSR policy


The World Trade Center Marseille Provence has been a major player in business tourism and events in Marseille since 1984. We support our customers in the organization and reception of their business events, at two of our three venues, in a context of sustainable development.
The scope of the responsible management system applies to the events business at two sites: City Center Vieux-Port” Convention Center & “Sky Center” Tour La Marseillaise.


We integrate into each of our decisions and actions the duties of inclusion (equal treatment and involvement of all our stakeholders), vigilance (preventing risks on all our events and controlling the impact of our activities), integrity (adherence to the ethical principles of the industry and to the ISO 20121 standard) and transparency (objective, regular and accessible information to our stakeholders throughout the project). They define the principles of sustainable development and responsible management applied to our events business.
This approach is part of our corporate culture and is based on our core values of : CUSTOMER SERVICE, RESPONSIVENESS, TEAM SPIRIT, RESPECT & WELL-BEING.


ECONOMIC CHALLENGE: Promoting the local economy and short distribution channels means participating in the development of the local economic fabric, while striving for sustainable and responsible economic and commercial performance, by favoring committed local players.

ENVIRONMENTAL CHALLENGE: Managing our waste by raising stakeholder awareness of environmental issues, applying selective sorting and optimal surplus management.

SOCIAL CHALLENGE: Ensure the well-being and skills development of our stakeholders by fostering respect, listening and dialogue within the organization, and by being open to change and innovation while supporting and helping our stakeholders to grow. Protect the health and safety of our stakeholders by ensuring compliance with safety standards, providing training in prevention and anticipating potential hazards associated with our activities, and ensuring data confidentiality.


The World Trade Center Marseille Provence wished to enhance its sustainable development approach by undertaking ISO 20121 certification.
With this in mind, I am committed to ensuring that our teams organize and host more responsible events, and to encouraging our customers, organizers and exhibitors, as well as our visitors, to support our efforts.
To this end, I am determined to deploy the necessary human and material resources to mobilize our stakeholders on a regular basis.
My aim is to open up dialogue, develop our objectives, increase our skills and update our evaluation methods.
While respecting and anticipating the legal, regulatory and other requirements to which the company is subject, I am committed, along with all World Trade Center Marseille Provence staff, to applying the principles of sustainable development with a view to continuous improvement.

RSE ISO20121


Commitment #1: Contribute to the development of the local economic network

  • Refer local players and/or members of the Convention Bureau to promote the region’s expertise
  • Contact suppliers directly, without using purchasing platforms, to avoid intermediaries.

Commitment # 2: Give priority to committed local partners

  • Source certified service providers or those who have implemented concrete SD initiatives.
  • Maintain quality and continuous improvement


Commitment # 1: Reduce the amount of waste

  • Use recycled, recyclable and even reusable materials, notably with the use of crockery, glassware and table linen during our events.
  • Evaluate quantities as accurately as possible in order to avoid wastage as much as possible, which represents a useless withdrawal of natural resources. The French Environment and Energy Management Agency (Ademe) estimates that wastage accounts for 3% of total national emissions. (source: French Ministry of Ecology)

Commitment # 2: Waste-to-Value

  • Implement selective sorting in accordance with the “5 flows” decree, which consists of sorting 5 types of waste in dedicated garbage containers:
    glass and
  • Offer redistribution of unused products, whether food products via our caterers (in compliance with health requirements) or non-food products.

Commitment # 3: Raise stakeholders' awareness

  • Communicate regularly with customers, partners and employees about WTCMP’s actions, by means of explanatory posters, informative emails, or by creating special opportunities to discuss CSR issues.
  • Encourage joint actions by participating, for example, in the clean-up of local natural areas…


Commitment # 1: Setting an example in terms of CSR

  • Communicate and support internally. WTCMP is committed to the well-being and skills development of its employees, notably through team meetings which provide a forum for discussion, exchange and sharing. The company also rigorously monitors professional interviews, in compliance with the legal and regulatory requirements to which it is subject.
  • Encourage cohesion. WTCMP organizes numerous team-building activities to encourage respect, listening and dialogue.
  • Communicate regularly with our stakeholders, in particular through satisfaction assessments or by highlighting actions undertaken, partnerships, etc.

Commitment # 2: Stimulate a dynamic of joint improvement

  • Keep a watchful eye on new practices, standards and legislation, in order to maintain our high standards.
  • Set up regular meetings (4 a year) to exchange best practices with employees, customers, service providers and partners.

Commitment # 3: Protect the health of stakeholders

  • Preventing and ensuring physical and psychological health: complying with labor laws and ensuring that our stakeholders work and develop in a state of complete physical, mental and social well-being.

Commitment # 4: Ensure the safety of stakeholders

  • Prevent risks on site and know how to act in the event of an incident: comply with legal requirements, avoid accidents and adopt the right gestures if intervention is necessary.